A Simple Response For When You Fuck Up
If you are anything like me, finding what to say when you fuck up, is something of an issue. Which is why I have a 'go to' phrase I keep handy that I change as needed. Mostly because my primary mode when someone gives me negative feedback is to become defensive, so having something actually written down that I can quickly refer to and change as needed helps stop me firing up and making the situation worse.
Want to know what the phrase is? It's always a variation of the following:
"Oh, I’m so sorry to hear that! Thanks so much for your feedback. I’m always trying to improve the service offered. In the meantime, I hope you find what you are looking for".
Obviously you need to vary it depending on the circumstances. Above is brilliant for responding to unhappy clients but it needs to be tweaked depending on the circumstances, including (if needed) a solution.
Note, you don't always need to present a solution. For example, if somebody doesn't like your website, is offering unsolicited feedback, or trolling you on IG, you can use this to (usually) shut them down. You only need to offer a solution if you have actually fucked up.
As a side note, it's also the perfect response to any narcissists in your life (ie: ex boyfriends) because it doesn't leave room for debate and closes down the conversation.
Do you have a certain phrase you use when you mess up? Let me know. I'm always on the hunt for new ideas.